iRobot’s Pet Owner Official Promise
Terms & Conditions
With your purchase of a new or refurbished iRobot® Roomba Combo j5+, Roomba j7+, Roomba Combo j7+, Roomba Combo j9+, Roomba Combo 10 Max, Roomba Plus 505 Combo, Roomba Plus 508 Combo, Roomba Max 705 Vacuum, Roomba Max 705 Combo or Roomba Max 708 Combo product (the “Product”) during the offer period, you are eligible for iRobot’s Pet Owner Official Promise (detailed below) offered by iRobot Corporation (“iRobot”), at no additional cost.
If your Product is soiled due to a failure to avoid solid cat or dog waste, iRobot will provide you with a replacement product free of charge (the “Promise”) on these terms and conditions
Your Product’s pet waste avoidance feature is enabled when you provision (set up your profile and connect etc.) your Product in the iRobot HOME app. If you use your Product without this feature enabled, the Promise is void.
The Promise is valid for the original owner for one (1) year for new models and six (6) months for refurbished models from date of purchase (the “Promise Period”) with proof of purchase and when purchased directly from iRobot or an iRobot authorised seller/dealer/reseller in Australian and New Zealand.
The Promise does not apply to the non-avoidance of materials other than solid waste, including but not limited to: non-solid or non-formed waste, waste from animals other than cats or dogs, hairballs, or vomit.
THE PROMISE DOES NOT PROVIDE ANY REMEDY OR REIMBURSEMENT FOR DAMAGES TO CARPETS, FLOORS, OR OTHER ITEMS, OR CLEANING OF SUCH ITEMS.
If you wish to make a claim under the Promise, please contact iRobot Australia on 1300-727-421 | iRobot New Zealand on 0800 727 421. When contacting iRobot, please have the serial number of your Product ready, pictures of the soiled robot, and the original proof of purchase from iRobot or an iRobot authorised seller/dealer/reseller that shows the date of purchase and full details of the Product. iRobot’s Customer Care team will advise you of the process involved in making a claim.
Any claim under the Promise is subject to you notifying us of the incident within a reasonable time of it coming to your attention and no later than 7 days after the incident. If a claim is received within the Promise Period and the Product is found to have failed to meet the Promise, then we shall, at our option: (a) exchange the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product; or (b) exchange the Product with a product that is new and upgraded model which has at least equivalent or upgraded function to the original Product. A replacement product is your sole and exclusive remedy under this Promise.
As far as applicable consumer laws permit, the Promise Period in relation to the Promise will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair, or replacement of the Product for any reason. For the avoidance of doubt, the receipt of the replacement Product for any reason does not restart the Promise Period. However, replacement products received as a result of a claim made under this Promise during the Promise Period will be eligible for the Promise for the remainder of the original Promise Period or for ninety (90) days from the date of replacement, whichever is longer.
Replacement products will be returned to you as soon as commercially practicable. You will not be compensated for your period of being without your replacement Product. All parts of the Product that we replace shall become our property.
This Promise is provided separately from iRobot’s Limited Product Warranty. Making a claim under this Promise does not affect nor extend your Limited Product Warranty or any other service agreement that you may have with iRobot. Further, this Promise does not affect your statutory rights under the laws relating to the sale of consumer products.
