REPAIR WARRANTY

NEW MODELS: 12 Months(including batteries)

REFURBISHED MODELS: 6 Months(including batteries)

This Warranty against defects for your newly purchased iRobot product is proudly prepared by IXL Home of 1k Marine Parade, Abbotsford, VIC 3067, Australia. Telephone 1300-727-421.

(i) Where your product was purchased in Australia, IXL Home products come with guarantees that do not exclude the following consumer entitlements under the Australian Consumer Law:

1. replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage; and
2. to have the goods replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

(ii) Where your product was purchased in New Zealand, IXL Home products come with guarantees that do not exclude consumer entitlements under the New Zealand Consumer Law and IXL Home will replace the product with a new or equivalent current model free of charge, or repair the product at our cost, at our discretion.

IXL Home warrants that your product and related supply will be free from defects in materials and workmanship during the warranty term. Your warranty term is twelve months commencing from the date of purchase.

Subject to Point 1, IXL Home will during the warranty term provide a replacement of an equivalent current model where the balance of the warranty period from the original date of purchase will take effect or the product may be repaired with the use of new or refurbished replacement parts.

To the fullest extent permitted by law and subject always to Point 1, IXL Home will not be liable for:

1. any loss or damage arising from loss of use, loss of profits or revenue; or
2. for any indirect or consequential loss or damage resulting from any breach of this warranty against defects.

Subject to Point 1, Defective IXL Home products may be replaced by a refurbished product of the same type or the product may be repaired with this use of new or refurbished replacement parts.

LIMITATIONS TO YOUR IXL HOME WARRANTY

Subject to Point 1, this Warranty:

1. will only be provided to the original purchaser where the original purchase was made from a IXL Home Authorised Dealer or Reseller and proof of such purchase can be presented at the time of service;
2. will not apply where the defect in or failure of the product is attributable to misuse, abuse, accident or non-observation of the manufacturer’s instructions. This product must be used in accordance with the manufacturer’s instructions;
3. does not cover the cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
4. does not cover normal recommended maintenance as set out in the manufacturer’s instructions;
5. repairs when the appliance has been dismantled, repaired or serviced by other than an authorised repairer or the selling dealer;
6. will not cover faults due to normal wear and tear with reasonable use nor consumable components such as filters, brushes, disposable dirt bags, cleaning brushes, cleaning pads or cleaning solutions, etc.
7. does not cover extreme or external causes beyond our reasonable control including, but not limited to, breakdowns, fluctuations, or interruptions in electric power, ISP (internet service provider) service, wireless networks, or Bluetooth® connectivity issues, weak and/or inconsistent wireless signal strength in your home.
8. will not cover damages in the event of use of a third-party battery; or
9. is void in the event the serial number or part thereof has been removed or defaced.

HOW TO MAKE A CLAIM UNDER YOUR IXL HOME WARRANTY

To submit a warranty claim, please send the following details through to our customer care team at AUS: [email protected] and NZ: [email protected]

- Full Name

- Address

- Contact Phone Number

- Proof of purchase (If your item was a gift, please request a copy of the tax invoice from the original purchaser. This is a requirement to submit a claim.)

- Detailed description of the issues you’re experiencing. Include any images or videos that demonstrate the product fault.

Once we have received these details, we will review and advise the next course of action.

PLEASE NOTE: Warranty term is 12mths from date of purchase. If you have purchased an extended warranty, please contact the retailer to arrange a claim directly with them.

WARRANTY DISCLAIMER

This warranty does not include any manufacturer responsibility for any,

- Accidental damage, misuse or failure to follow the user guide instructions

- Lack of regular maintenance

- Normal wear and tear, including consumables (such as, rollers, side brushes, wheel tread and filters)

- Damage caused by external factors beyond our control

- Use of non-genuine or third party parts or batteries

- Use of unauthorised cleaning solutions will void the warranty. Using any unapproved cleaning solutions may cause corrosion and malfunction of iRobot products.

PRIVACY

The privacy of your personal information has always been important to us. To learn more about how we collect, keep and use your personal information, please obtain a copy of our privacy statement by visiting our website at www.ixlhome.com.au or by contacting us via email on [email protected] or by telephone on 1300 727 421 (Australia) or 0800 727 421 (New Zealand).